Description
Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.
Solutions Engineer - Remote
Chicago, IL /
Customer Success /
Full-time
Apply for this job
Hiring Company is an open source platform for secure collaboration across the entire software development lifecycle. Hundreds of thousands of developers around the globe trust Hiring Company to increase their productivity by bringing together team communication, task and project management, and workflow orchestration into a unified platform for agile software development.
Founded in 2016, Hiring Company’s open source platform powers over 800,000 workspaces worldwide with the support of over 4,000 contributors from across the developer community. The company serves over 800 customers, including European Parliament, NASA, Nasdaq, Samsung, SAP, United States Air Force and Wealthfront, and is backed by world-class investors including Battery Ventures, Redpoint, S28 Capital, YC Continuity. To learn more, visit www.Hiring Company.com.
We value high impact work, ownership, self-awareness and being focused on customer success. If these values match who you are, we hope you'll learn more about working at Hiring Company and apply!
In this role, you will serve as the primary technical Solutions Engineer helping guide key customers through implementation, integration, and expansion of their use of Hiring Company as the central communication platform for their DevOps and technical teams. A key part of your job will be to identify and architect the key points of integration for the Hiring Company platform within the customer's environment and work with the customer to implement these integrations utilizing customer, or partner-led development expertise. Delivering our pre-defined Onboarding Journey process, and helping to evolve this process through continuous improvement will be key.
Responsibilities
Solutions Engineer - Remote
Chicago, IL /
Customer Success /
Full-time
Apply for this job
Hiring Company is an open source platform for secure collaboration across the entire software development lifecycle. Hundreds of thousands of developers around the globe trust Hiring Company to increase their productivity by bringing together team communication, task and project management, and workflow orchestration into a unified platform for agile software development.
Founded in 2016, Hiring Company’s open source platform powers over 800,000 workspaces worldwide with the support of over 4,000 contributors from across the developer community. The company serves over 800 customers, including European Parliament, NASA, Nasdaq, Samsung, SAP, United States Air Force and Wealthfront, and is backed by world-class investors including Battery Ventures, Redpoint, S28 Capital, YC Continuity. To learn more, visit www.Hiring Company.com.
We value high impact work, ownership, self-awareness and being focused on customer success. If these values match who you are, we hope you'll learn more about working at Hiring Company and apply!
In this role, you will serve as the primary technical Solutions Engineer helping guide key customers through implementation, integration, and expansion of their use of Hiring Company as the central communication platform for their DevOps and technical teams. A key part of your job will be to identify and architect the key points of integration for the Hiring Company platform within the customer's environment and work with the customer to implement these integrations utilizing customer, or partner-led development expertise. Delivering our pre-defined Onboarding Journey process, and helping to evolve this process through continuous improvement will be key.
Responsibilities
- Lead the delivery of a purposeful Onboarding Journey process from initial internal hand-off from sales, through technical discovery, system configuration, testing, and end-user roll-out.
- Make architectural recommendations for the Hiring Company software deployment and other adjacent technologies (e.g. MySQL/PostgreSQL, mobile, SSO, ElasticSearch, to ensure high availability, redundancy and scalability)Deliver best practices and consulting based on experiences with other successful Hiring Company customer deployments.
- Work with our Product Management, Engineering and Support teams to resolve issues that occur during the Onboarding Journey.
- Document customer design and deployment decisions for sharing with the broader customer and Hiring Company teams.
- Identify key integration opportunities to develop Hiring Company as the central collaboration platform within DevOps and technical teams.
- Present detailed technical information and benefits of the Hiring Company platform to a wide array of customers, including:line of business managers, developers, technical architects, and executives.
- Serve as the technical lead for all things related to the Hiring Company deployment.
- You have a growth mindset and constantly seek to understand blindspots and challenges - whether it’s a customer’s unique needs or interacting with new technologies.
- This is a highly technical role for people that enjoy interacting with and enabling customers to unlock the power of Hiring Company’s product.
- You feel comfortable tackling issues and enjoy digging into technical details with customers and are energized by solving challenges across a diverse range of technologies from databases to Docker, and cross-platform mobile development to RESTful web services.
- 5+ years Technical Account Management, Customer Support experience or Sales Engineering experience or equivalent experience - developers interested in working directly with customers are highly encouraged to apply.
- Proficiency in understanding concepts and technologies in DevOps, IT operations, security, cloud, microservices, and container platforms.
- Expertise in open source and SaaS is a major advantage
- Interest in working creatively with customers to understand technical and business requirements and implement solutions, including change management and technical engagement delivery.
- Outstanding wr
Job Summary
| Job ID | : | 979 |
| Company | : | Talentify.io |
| Location | : | Worldwide |
| Job Type | : | Full-time |
| Primary Tag | : | Software Development |
To claim this job, send an email to admin@remoteng.com from your work email with the job ID.