Acoustic is an independent marketing cloud with the open platform that serves an international client base of more than 3,500 brands including Fortune 500 companies. We provide digital marketing, marketing analytics, content management, personalization, mobile marketing, and marketing automation solutions.

As an Engineering Support Software Developer, you will assist backend technical support with SMS, email, web, mobile push, etc. customer issues. You'll use your proven technical expertise to troubleshoot and resolve issues and provide necessary code changes/automations, where applicable. You will proactively seek out code improvements / enhancements, perform the changes, document, and share with teammates.

In general, you will work regular business hours, Monday through Friday. However, we provide customer support 24x7, so you will be expected, from time to time, to provide coverage for U.S. hours. You also will participate in an on-call rotation that will include holidays, after-hours, and weekends.

What You'll Do

• Engage in Break/Fix, bug fix, minor enhancements activities
• Compiling and assessing user/customer feedback to improve software performance
• Observing user/customer feedback to recommend improvements to existing software products
• Developing and maintaining technical documentation (e.g., runbooks, etc.)
• Troubleshooting, debugging, maintaining, and improving existing software

The Essentials

• 2+ years of experience with coding in Java, Python, C++, XML
• Knowledge of and/or experience with HTML, APIs, basic networking, and database concepts (such as Oracle and/or AWS); ability to write basic SQL queries and stored procedures/packages
• Experience with Redis, Kafka, Mongo, JIRA, Logstash, Confluence and New Relic
• Strong problem-solving and communication skills
• Knowledge of Object-Relational Mapping frameworks
• Experience with Agile and Scrum development methodologies
• Ability to learn quickly and work independently and as part of a team

Your Keys to Success

• General troubleshooting skills are a must
• Creative problem solver, logical thinking and risk taking
• Willingness to learn and share with others
• Extremely proactive and takes ownership for producing positive results
• Very good communication skills
• Self-reliance and the ability to work independently with minimal supervision
• Team player