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ServiceNow Developer
100% Remote
Contract/FULLTIME
JOB DESCRIPTION:
Looking for highly motivated ServiceNow Developer with verifiable experience in Development and Administration of a ServiceNow platform in Enterprise environment. The ServiceNow Developers main responsibility is to develop applications on the ITOM, ITSM, ITAM and ITBM suite. This resource will have in-depth experience with Configuration Management (including classes and CMDB hierarchy), Discovery, Cloud Discovery, Service Mapping and troubleshooting and ServiceNow workflows and scripting knowledge.
Essential duties and responsibilities:
Develop software solutions as required through scripting and software development
Understand the business needs and translate them in technical requirements considering standard process and guidelines provided by ServiceNow
Install, configure, and integrate software products from ServiceNow with a focus on the ITOM based products (discovery, service mapping, configuration management, event management)
Implement and maintain CMDB by populating CI/attributes/relationship information in CMDB by configuring discovery and service mapping.
Build custom probes and patterns to enhance ServiceNow Discovery.
Monitor and maintain discovery and integration jobs, monitor failures, and remediate issues by identifying problems.
Perform on-going analysis of CMDB health metrics, dashboards and assist with audits of CMDB data to ensure that the data is accurate.
Maintain & administrate ServiceNow MID Servers
Manage a multi-source CMDB applying identification and reconciliation rules to increase the accuracy and reliability of the data.
Works closely with Asset Management and ITSM teams and implement/automate workflows
Develop systems integrations and process automation, fully utilizing the platform's workflow capabilities, including Orchestration
Responsible for integrating CMDB to Change, Incident, and problem Management processes, providing impact analysis, assistance with root cause analysis.
Experience in multiple application architectures and supporting technologies.
Help functional teams and build requested items and tasks using workflows to manage and improve processes
Strong development experience in JavaScript, HTML, CSS, Angular
Strong in managing ServiceNow client and Server-side scripts (UI actions, ACL, UI policies, UI scripts, Business Rules, Workflow, Process flows)
Web service proficiency (REST, SOAP) as well as XML and JSON knowledge
Strong in ServiceNow data load capabilities and reporting, performance analytics and dashboard/homepage capabilities
Strong analytical and problem-solving skills
Knowledge of networking concepts such as IP Addressing, Firewalls, ports
Knowledge of relational databases (MySQL, MSSQL, Oracle)
ITIL knowledge with the ability to relate concepts to implementation strategies.
Excellent communications and clear written skills required.
Broad general knowledge of IT infrastructure topology including typical application, server, and networking configurations.
Good to have –
CSDM 3.0 knowledge and implementation experience
Experience in Application Portfolio Management in ServiceNow
Integration Hub and Orchestration experience
Experience:
Bachelor’s degree in computer science, Engineering, Math or related (equivalent experience considered)
5+ years development experience in ServiceNow
2+ years overall experience as a ServiceNow ITOM Administrator role
7+ years overall IT experience
The following training and/or related certifications are desirable: