We are currently looking for a technically inclined individual with a desire to work in a software company. This position is for an Application Support Engineer who will be helping our customers to resolve the issues they are having while using our in-house Laboratory Information System.

You will also receive intensive domain training during which we closely work and train the person to understand the medical laboratory domain and enterprise software management.

Main responsibilities will include:

• Independently interacting with customers to collect information needed for troubleshooting or support
• Working closely with our development and interface teams on resolving customer issues
• Documenting work/solutions in our task management system and building training courses for repeat issues

Acquisition of all necessary skills and knowledge is a long process and is an investment of time to understand the software and the industry. We are offering a long-term career with continuous growth and opportunities to acquire new skills.

Once fully onboarded we are expecting all members to be able to address 25-30 support tickets a month on average. This number could increase with the volume of tickets increasing.

Please answer all required questions honestly on the application. Blanks or fillers (N/A, to be discussed, etc.) will be disqualified.

#LI-REMOTE

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Requirements**

• U.S. work authorization for permanent employment (W-2)
• This will be your only full-time job
• Have an analytical and troubleshooting mindset (as some support requests might require identifying issues across different information systems, workstations, servers, databases)
• Excellent written and verbal communication skills
• Strong problem-solving, analytical, investigation skills
• Fundamentals of software, hardware and networking troubleshooting
• Determined, self-motivated, and able to take initiative
• Be comfortable working both independently and in a team

Benefits

• Work From Home, anywhere in the United States.
• Health benefits with a partial contribution from the company.
• 401(K) plan with matching up to 2% of annual pay.
• Paid time off and federal holidays.