Join An Award-Winning Team!

The Service Desk Engineer is responsible for remote management of multiple client networks of various sizes and complexities. This position will handle a wide range of tasks, from desktop and application issues to network and server troubleshooting. The individual will work closely with members of the technical team and external customers to understand and resolve any production and support related issues. In addition to being well organized, efficient, and able to work with limited supervision, the candidate must possess strong written and verbal communication skills. The successful candidate will be a highly motivated individual with keen problem solving and design skills.

Operational Responsibilities

• Serve as escalation point for Service Desk Technician

• Work via telephone, email and remote support tools to resolve client issues

• Diagnose and remediate advanced Windows Server and Exchange Server issues

• Troubleshoot Office 365 specific configuration and related issues

• Troubleshoot and maintain server hardware, storage systems and network infrastructure

• Remediate advanced malware, virus and security threats

• Troubleshoot high level issues related to Microsoft Office applications

• Troubleshoot issues specific to customer’s vertical market applications

Job Type: Full-time

Pay: $50,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental Pay:

• Bonus pay

Experience:

• Help Desk / IT: 5 years (Required)

Work Location: Remote