Tory Burch has partnered exclusively with People*Strata on their search for a WMS Analyst/Engineer. As the embedded talent team for Tory Burch our goal is to provide you with white glove service throughout the candidate experience.

JOB SUMMARY

As WMS Engineer, you will play a pivotal role in the design, engineering, and execution of Distribution System 
solutions that span implementations on multiple WMS platforms in a global environment. You will act as a primary 
point of contact for the timely resolution of WMS production support issues interacting with both the DC 
Operations and the larger Enterprise Applications teams. The candidate will demonstrate a strong understanding 
of the systemic business processes across all functional areas of the WMS including host integration, receiving, putaway, waving & allocation, pick & pack, and shipping. Additionally the candidate will have take a primary role in 
integration design, testing, and support.

RESPONSIBILITIES

System Design and Continuous Business Process Improvement
• Analyze existing processes for optimization opportunities within systemic constraints.
• Work closely with DC operations team to define / document business requirement specifications.
• Possess comprehensive understanding of systemic capabilities to propose optimal design solutions.
• Validate proposed solutions support all business requirements.
Change Management & Training
• Facilitate / participate in identifying the appropriate functions and key changes and defining / 
documenting how those changes will specifically impact the individuals, groups and the organization as a 
whole.

Job Description

• Partner with DC Training and Business Process Team to support development of systemic training 
materials / SOPs and facilitate in the determination of the training curriculum / approach from a systems 
perspective.
• Hold CRP (Conference Room Pilot) sessions when new or enhanced functionality is being prepared to be 
rolled out to the business.
Quality Assurance
• Responsible for developing use cases, test scripts, and datasets to execute thorough QA of WMS 
enhancements and software deliveries.
• Demonstrate a strong understanding of proposed functionality to facilitate proper QA.
• Be able to perform an “impact analysis” of proposed functionality to facilitate proper regression testing of 
ancillary functional areas of the WMS.
• Act as final QA barrier before functionality is deployed to production environment.
End User Support
• Responsible for working closely with business users to identify and resolve systemic issues that inhibit 
timely order fulfillment.
• Perform “root cause” analysis on all production issues through data collection, analysis, and issue recreation in WMS development environment. 
• Monitor integrations between WMS and ERP / OMS / MHE to ensure seamless data exchange between 
systems.
• Lead weekly WMS issues call bringing larger Distribution Systems Team up to speed on status of issues and 
overall systemic health. 
• Provide off-hours support during evenings and weekends when required.

EDUCATION & PRIOR EXPERIENCE NEEDED

• 5-7 year experience in providing end-user technical / functional support for WMS applications.
• Manhattan Associates Distribution Management required. iSeries and or SCALE preferred.
• Experience implementing business intelligence solutions. Manhattan Associates Supply Chain Intelligence 
preferred (SCi).
• Experience with Manhattan Labor Management a plus. 
• Experience with host integration between WMS and ERP / OMS.
• Experience with integration between WMS and MHE.
• Experience in fashion retail, wholesale, E-Commerce preferred.
• Experience with 1 or more full life cycle WMS implementations.
• Experience with relational databases.
• Expert analytical and problem-solving skills.
• Working knowledge of SQL strongly preferred.
• BS or BA required. Technical discipline preferred and recommended.
• Strong skills in MS Office applications (Word, Excel, Access, and PowerPoint).
Job Description

DESIRED ATTRIBUTES

• Adaptable – Change before you have to
o Changes course easily – Knows when to be patient and when to push – Works well in the gray – 
Shows grace under pressure – Owns mistakes and learns from them – Balances multiple priorities
• Entrepreneurial Spirit – Own it
o Takes initiative, doesn’t wait for direction – Builds for the future – Takes personal ownership and 
accountability – Is resourceful in getting things done
• Collaborative – No “I” in Tory
o Is self-aware and open-minded – Integrates the perspectives of others – Is direct but respectful – 
Communicates cross functionally – Knows when to get people involved and when to make a 
decision – Takes an inclusive approach
• Client & Brand Focus – Put yourself in Tory’s shoes
o Passionate about the brand and the work – Creates a transformational client experience – Makes 
decisions in the best interest of the company and our customers – Focuses on internal and 
external customers
• Live the Values – Being “Buddy”
o Keeps the “Buddy Values” alive (Kindness, humility, warmth, honesty, loyalty, compassion, 
integrity, and passion) – It’s not just what you do, but how you do it – Contributes to a positive 
and productive environment
• Functional Expertise – Know Your Stuff
o Has the skills necessary to perform the job – Keeps current on trends, skills, and practices – Puts 
learning into practice
• FOR PEOPLE MANAGERS: Team Builder – It’s all about “We”
o Sets team goals and roles – Develops, motivates and empowers – Delivers constructive and 
encouraging feedback – Holds people accountable for results – Recognizes high performance
• FOR PEOPLE MANAGERS: Change Leader – Change is the essence of life
o Challenges the current point of view – Puts changes in context for the team – Executes changes 
that impact the business – Is proactive and positive – Listens to and keeps the team up to speed

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