As a Network Engineer, you will work on sophisticated and in-depth networking problems requiring strong analytical, problem solving, engineering, and communication skills. You will receive continuous technical training along with training in adaptive troubleshooting methodology. In addition to ongoing training, you will have access to our labs with over $650M in inventory containing all Client’s products. If you're looking for a dynamic, high impact environment where you will directly contribute to the success of client’s customers in deploying and utilizing the latest groundbreaking networking technologies, then this is the role for you! You will see a wide variety of real-world customer networks and be constantly challenged to expand your networking knowledge and ability to tackle problems. This position will provide you with the opportunity and the resources to become a true networking expert when combined with your drive and motivation.

Customer Experience - Global Technical Assistance Center is the focal point for resolution of technical customer issues. We are an organization of 1000+ highly skilled engineers that cover a broad array of technologies. Each engineer averages 5 years of industry experience and 450+ of our engineers are CCIE certified. Our organization is responsible for adding to client's online technical knowledge base with troubleshooting guides, standard methodology documents, configuration guides, and white papers.

Roles & Responsibilities:

· Client wants you to join the industry's brightest minds in developing and deploying today's most advanced Internet technologies. In this role, you will gain insight on the detailed functionality of client products and partner with all distributed elements of the service chain.

· You will demonstrate an aptitude and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge.

· You will analyze, use and configure network management applications for medium to critical complexity networks.

· Consult via phone/email to debug network systems problems of growing levels of complexity; provides support on a worldwide basis.

· Manage workload and other assignments efficiently while being able to resolve time-critical situations reliable and professionally.

· Provide systems product training and mentoring to other TCE's and assist in problem resolution where required.

· Utilize test equipment and configurations in TCE lab for simulations of real problems.

· Complete projects which improve the support processes as assigned.

· Assist in a consultative role to facilitate the design of the network and complete design reviews as needed.

Mandatory Skills

· Typically requires bachelor’s degree with a technical focus or equivalent industry experience of 5 years.

· Knowledge of routing and switching (CCNA equivalent level or above) required

· Knowledge of Windows and Linux operating systems

· Virtualization technologies- Basic understanding and knowledge of at least 2 of the following: VMware, Open stack, AWS, GCP, AzureRM

· Linux & Windows Server administration and troubleshooting knowledge

· Prior customer support experience preferred.

· Understanding of DevOps and the general development cycle

· Ability to troubleshoot and administer containers and/or Kubernetes

· Ability to write complete API calls to REST or SOAP APIs using both JSON and XML

· Ability to read and understand log formats in multiple formats

· Understanding of Bare metal infrastructure

· Understanding of basic workflow development

· Understanding of general website principles and development

· You're able to resolve problems, determine root cause, and deliver known solutions with a high level of customer satisfaction

· You're motivated by a service excellence attitude. You drive to achieve goals with limited supervision.

Desired Skills:

· Certifications (e.g.: CCIE, CCNP, ITIL, Virtualization, GCP, AWS)

· Development knowledge including but not limited to Python, PowerShell, Bash, JavaScript, HTML, and other scripting languages

· Knowledge and understanding of common formats like JSON, XML, YAML

· Understanding of Micro-services-based architecture and interaction of services

· Advanced administration knowledge in private and/or public clouds including VMWare, OpenStack, AWS, GCP, Azure

· Understanding of IPAM and cloud-based networking

· Complete understanding of the VM lifecycle

· Understanding of tenancy in cloud-based applications

Job Type: Full-time

Schedule:

• 8 hour shift

Work Location: Remote