Description
Position Title: Software Engineer III, ServiceNow
Company Summary
Crown Castle is the nation’s largest provider of shared communications infrastructure: towers, small cells and fiber. It all works together to meet unprecedented demand—connecting people and communities and transforming the way we do business. Whenever you make a call, track a workout or stream music and videos, we’re the ones providing the communications infrastructure that makes it all possible. From 5G and the internet of things to drones, autonomous vehicles and AR/VR, we enable the technologies that help people stay safe, connected and ready for the future. Crown Castle is publicly traded on the S&P 500, and one of the largest Real Estate Investment Trusts in the US, with an enterprise value of ~$100B.
Role
As a Software Engineer III, ServiceNow you’ll join our Data & Digital team helping us lead, design, and build our digital transformation and define what’s next for our business—while working in an organization that’s continuously investing in data and systems. The Data and Digital team is focused on developing innovative solutions, utilizing modern technologies, and delivering critical data, geo-spatial, and logistic capabilities to our customers.
Software Engineer III, ServiceNow will play a key role in designing, enhancing, implementing, and maintaining effective and scalable solutions using ServiceNow, and integrating with third party and in-house products. This role will work closely with a variety of stakeholders in the business to lead solution discussions, provide technical leadership, drive continuous process improvements, and mentor other engineers toward comprehensive solutions that improve business processes and drive efficiency across all business functions. The Software Engineer III, ServiceNow will guide efforts for standardization and best practices.
Responsibilities
Company Summary
Crown Castle is the nation’s largest provider of shared communications infrastructure: towers, small cells and fiber. It all works together to meet unprecedented demand—connecting people and communities and transforming the way we do business. Whenever you make a call, track a workout or stream music and videos, we’re the ones providing the communications infrastructure that makes it all possible. From 5G and the internet of things to drones, autonomous vehicles and AR/VR, we enable the technologies that help people stay safe, connected and ready for the future. Crown Castle is publicly traded on the S&P 500, and one of the largest Real Estate Investment Trusts in the US, with an enterprise value of ~$100B.
Role
As a Software Engineer III, ServiceNow you’ll join our Data & Digital team helping us lead, design, and build our digital transformation and define what’s next for our business—while working in an organization that’s continuously investing in data and systems. The Data and Digital team is focused on developing innovative solutions, utilizing modern technologies, and delivering critical data, geo-spatial, and logistic capabilities to our customers.
Software Engineer III, ServiceNow will play a key role in designing, enhancing, implementing, and maintaining effective and scalable solutions using ServiceNow, and integrating with third party and in-house products. This role will work closely with a variety of stakeholders in the business to lead solution discussions, provide technical leadership, drive continuous process improvements, and mentor other engineers toward comprehensive solutions that improve business processes and drive efficiency across all business functions. The Software Engineer III, ServiceNow will guide efforts for standardization and best practices.
Responsibilities
- Lead upgrades, maintenance, configuration of, and integration with ServiceNow.
- Participate in all phases of the development life cycle and take a lead role with requirements analysis, software design, reviewing the work of others, setting standards, and providing Level 3 production support.
- Provide solutions to complex challenges leveraging the ServiceNow platform, modern development languages, and frameworks.
- Research new technology in response to enterprise-scale business requirements, systems configurations, or technology innovations.
- Responsible for training and providing technical mentorship to team members.
- Develop and maintain relevant documentation for new enterprise-scale technologies.
- Possesses and applies a broad knowledge of principles, best practices, and procedures in the field of software development in the completion of complex software engineering activities
- Guide technical teams and other engineers in pursuit of operational excellence
- Aptitude for working in a high performing, diverse team using active communication and a strong sense of ownership applying an agile software development approach
- Relies on experience and judgment to structure / organize work and accomplish goals
- Embraces opportunities to broaden organizational impact
- Strong interpersonal skills and business acumen
- BS Degree in Engineering, Computer Science, or related technical discipline
- Extensive professional ServiceNow experience required
- Related ServiceNow certifications preferred
- 5+ years of professional experience developing and administering ServiceNow
- Broad knowledge of integrating ServiceNow to external platforms via Web Services
- Experience with designing and configuring Customer, Contractor, and Service Portals
- Experience with development of the NOW Mobile and NOW Agent Mobile apps
- Experience with Case/Major Case/Field Service Management
- Experience with Access Control Lists, Business Rules, Client Scripts, Script Includes, Data Policies, Workflow/Flow
- Knowledge of agile development practices
- High proficiency in software engineering best practices, including coding standards, code reviews, source control management, and build processes
- Crown Castle has a COVID-19 Vaccine Policy in place requiring vaccination by your employment start date, unless approved for an accommodation or otherwise prohibited by law.
Job Summary
| Job ID | : | 1327 |
| Company | : | Crown Castle |
| Location | : | Worldwide |
| Job Type | : | Full-time |
| Primary Tag | : | Software Development |
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